I think this category should remain and it is important as long as technical support is supporting it. There is so much going back and forward with problems that are not tech related and I really believe we do need a dedicated tech base.
The category is for people with tech issues that have to be solved with techs. Other people can give advice, but it can be the wrong advice.
How is it different? = professional advice.
Topics - open.
I think we do need this category - especially for newcomers who do not know what to do when things go wrong - as they do.
Merging is a possibility, but when newcomers come in they go straight to support. Perhaps we should create a category in General Discussion that leads people with problems with tech to Support - a link perhaps. [Click here]