Major Bug 2.2.8 as LR plugin

Topaz Products Product Technical Support
1

Just did update to 2.2.8 then went to LR6 to make initial edits.
Couild export to Denoise (and Sharpen as it has same problem) then export back to LR. Once in LR, could not save or reexport to other plugins - “damaged file.”

  1. Open TIFF in LR6
  2. Make minor edits

  3. Edit in Topaz Sharpen AI or Denoise AI as plugin (same problem both programs)

  4. Edit in Topaz Sharpen AI or Denoise AI

  5. Save, returns to LR

  • If I try to Export, get error “unsupported or damaged”

  • If I try to edit in another plugin, such as Luminar, get error “damaged file”

Open folder in Windows explorer or FastStone Image Viewer shows:

  • original TIFF file,
  • TMP tiff file,

  • “Topaz processed” -Edit file which is only 8 bytes in size

Looks like the TMP file was supposed to be renamed to the -denoise (or -sharpen) version then exported back into LR. Instead the TMP file remains and a new empty file is exported to LR.

I have screen shots, can make live video is needed. How can I help?

How can I roll back to previous version?

2 Likes
2

Please do not make duplicate posts.

3
4