Gigapixel 3.05 unstable

[AllMediaLab]

Hi,

Updated a couple of times this week and now using version 3.05 on Windows 10 latest updates. Same process that I did before from TIF 16 bits to TIF 16 bits or from TIF 16 bits to jpeg takes forever from 6000px width > 12000px width.

Moved to a other computer for further testing with a Xenon processor also on Windows 10. Did try it with "Use dedicated Graphics Processing" shut off but no change. By the way the text: "Use dedicated Graphics Processing" is getting outside the drop-down menu, because of the too small fixed width of the drop-down.

Also noticed that at the end of the process the applications "in process icon" keeps turning and I have to close the application to stop it (the stop button doesn't work).

Did an other test on a laptop i7 16 gig Windows 10 from 6000px to 12000px Tiff 16 bits to Tiff 16 bits the process doesn't stop by it self again, I had to close the app to stop. From Tiff to jpeg stops like it should.

Tried to upload a screen video, but no luck.

Regards,
David

[AiDon]

Go to Help-> Graphics Info, click Copy and post the information here please.

[AllMediaLab]

Topaz Studio Ver: 3.0.5
Operating System: Windows 10 (10.0)
Graphics Hardware: Intel(R) Iris(TM) Pro Graphics 5200
OpenGL Driver: 3.3.0 - Build 20.19.15.4549
CPU RAM (MB): 16272
VRAM Total, Used: 1500, 1500
Preview Limit (Pixels): 3910

Topaz Studio Ver: 3.0.5
Operating System: Windows 10 (10.0)
Graphics Hardware: GeForce GTX 580/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 391.01
CPU RAM (MB): 24574
VRAM Total, Used: 1536, 1319
Preview Limit (Pixels): 3309

Topaz Studio Ver: 3.0.5
Operating System: Windows 10 (10.0)
Graphics Hardware: Quadro 600/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 377.48
CPU RAM (MB): 16353
VRAM Total, Used: 1024, 1024
Preview Limit (Pixels): 2292

[AiDon]

Graphics Hardware: Intel(R) Iris(TM) Pro Graphics 5200

That particular GPU is basically a minimum, does your PC have an additional GPU? Because if it does you can allocate that to the application. See the instructions here for using Switchable Graphics:

Using Switchable Graphics with Topaz Labs

If you don't have an additional GPU you can try CPU processing by going to the Help Menu and un-clicking the Use Dedicated Graphics Processing entry.

[AllMediaLab]

Hi Don,

The version I tried works flawlessly on all 3 computers,

And yes the laptop has an additional Nividia Geforce GTX 950m

Topaz Studio Ver: 3.0.5
Operating System: Windows 10 (10.0)
Graphics Hardware: GeForce GTX 950M/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 417.35
CPU RAM (MB): 16272
VRAM Total, Used: 2048, 1964
Preview Limit (Pixels): 4317

Regards,
David

[AiDon]

Nividia Geforce GTX 950m

Continue to use this for AI GigaPixel, or any other Topaz products, as the HD5200 is really under powered.

[AllMediaLab]

Yes somehow after a huge Windows 10 update it flips back to the motherboard graphics card, When I checkt it in Windows System after setting it back in the Nividia preferences it still shows this card HD5200, but the Gigapixel app shows the Nividia card.

[T-lam]

same problem here, updated driver, new installation did not help.
As AI Giga stopped working on a specific image, I started to investigate.
One step, I changed the size in PS to an even number of pixels.
Now it worked without crashing !
The problem seems to be size/pixel related.
Eventually this helps you to overcome this problem.

Best

[AiDon]

Please upgrade to v3.1.1 released today.

[AllMediaLab]

Thanks Don, Where do I find 3.1.1.

[JoeFedric-TL]

The latest version of our products will always be found on our Download Page here:

https://topazlabs.com/downloads