Issues with Plugins Upgraded to be part of Studio

Topaz Products
21

Do you consider Lightroom’s requirements “hefty”?

You’re also arguing over the need to have 1GB of VRAM or not. We say you do, because our software is more demanding due to a few different Adjustment types that NEED that memory to function without issue.

The bar we’re setting is just not that high, everyone. I’m sorry, but getting flustered over the GPU requirements makes no sense to me. Integrated GPUs ARE NOT ideal for graphics processing, and I won’t be convinced otherwise. I’ve listened to the arguments presented, and they consistently fail to account for the physical attributes of the graphics cards being discussed. It’s pretty obvious the willingness to ignore physics to account for displeasure is getting in the way of my message, which is unfortunate. Try our recommended cards, which aren’t that expensive, and you’ll have a better grasp of how the processing works with your hardware.

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22

Yes, as you say Joe you “won’t be convinced otherwise”. The argument is that most laptops don’t have dedicated graphics cards- merely integrated onboard graphics with most having OpenGL 3.3, and must get their video memory from system RAM.
So you’ve lost most of the laptop market for Studio, though not for Topaz stand alone plugins which will work fine usually on integrated graphics.
Disagreement is not always pleasant, nor honest user feedback. There is more I could say about Studio which is critical, but there is no point.

23

I’ve been using integrated graphics with basically no issue. But I have clear and honest expectations of my hardware. I don’t push 6k or larger images through it. I am conservative, and that makes for a good experience.

Specifically to the argument that integrated graphics are a good graphics solution. There’s not an informed soul on the internet that will agree that integrated graphics are a good graphics solution.

Look - we get it. You don’t like having to use hardware built for graphics processing. We want you to. There will be disagreements here. That doesn’t mean it doesn’t work - just that it’s not as fast as it could be. Saying we “lost” the market is pretty drastic and doesn’t accurately describe our customer reaction to Topaz Studio. I’ve used Topaz Studio on Intel HD Graphics 4000, Intel HD Graphics 520, Intel Iris Pro 6100, and an AMD R9 290 4GB. Every single time that I’ve used it, I’ve taken into consideration which piece of hardware I was using. Sure, the HD 4000 struggled with Impression, but that’s expected. The R9 290 handled Impression with complete grace. Again, to be expected.

The real problem here is that we’re not setting realistic expectations for our processing requirements, which is clearly upsetting some of you. It’s not likely that our demanding Adjustment types will get any less demanding, but we’ll continue to add optimizations and improvements where we find them possible.

These use CPU processing, something we are moving away from.

I would much rather hear informed criticism about the way the software works, than complaints that it’s too demanding for the average user. We’ll disagree on that point, but you may find we agree on other points you might bring. Why not try to make it a better product, so that when your hardware (inevitably) fails, and you’re forced to purchase a new machine (likely with dedicated graphics, as will be the norm in short order), you can return to a more mature and effective editing tool that we’ve been working on the whole time? Let’s make the software better!

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24

I’m going to jump in here. I been on other threads on this forum and I’m reading other threads in an attempt to get a better understanding.
The way I see it is that Topaz is now abandoning the ‘average’ user. Joe, you can argue all you like. The simple fact is that many many users aren’t ‘yet’ on computers capable of running Impressions within Studio. That may/will change as computers are replaced. But in the meantime Topaz users will look elsewhere. Will they come back? That’s the question Topaz needs to answer for themselves.
In my case you ignored the fact that I said I was using a laptop and told me to upgrade my GPU/card. As you should know that’s not possible with most laptops. I travel for my work. I need to use a laptop.
Topaz has made a marketing choice that will simply not please many users.
regards

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25

We’ve long understood we won’t make everyone happy. When we acquiesce to requests from low end hardware users, high end enthusiasts bemoan us appeasing people that don’t care as much as they do about their software/hardware setups.

It’s a balance. We’ll set our requirements, and as long as you follow the Recommendations, you’ll do just fine.

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26

Sorry Joe but my ‘low end hardware’ is just fine for every other piece of software I use. You don’t seem to get the fact that Topaz is the one marching to a different tune.
Besides, as I’ve pointed out before, I have sold/licensed over 5,000,000 images in 47 countries. Had magazine covers, catalogues, federal government products, multi national corporations etc etc. I hardly see my self as an ‘average’ user.
I just wonder if your opinion is really that of Topaz’s or if you even understand who the average user is? Or is a ‘high end enthusiast’ a priority over commercial users?

regards

27

Yea - it is. Because your CPU processes things in those other applications. We get it - GPU processing is different. We think that’s perfectly fine, and I suggest you follow the guidance we provide for GPU hardware, when using our software.

Have you tried to run any OpenGL-primary software, other than ours? If so, how does your machine perform? So far, you’ve made comparisons to other software that just isn’t the same, which is skewing your perspective considerably. I highly recommend giving any semi-demanding video game (Rocket League) a try on your machine, and your GPU will highlight, all on its own, how weak it is at rendering primarily in the GPU. Sure, you’ll say our software isn’t a video game, which is fair. However, video games render exclusively through your GPU, and it’s the only fair comparison to make. CPU processing ≠ GPU processing. Your continued comparisons to CPU-based-processing tools are part of the block in our discussion.

I’ll restate this, for clarity:

28

Joe I and others understand the technical requirements re GPU. That’s not our issue. The issue is that Topaz has decided to make this move at the expense of many many users. It’s Topaz’s business. That’s fine. But ‘we’, the users, are being left behind simply for the sake of placating a small percentage of users who can afford to have high end hardware.

Some years back I gave evidence at a Federal Senate inquiry. I argued for the ‘average user’ in that inquiry. Unfortunately the ‘nerd’ end of town won the day. Now that program is extinct. Simply because the ‘nerds’ are running the show.

regards

29

It’s pretty clear we’re going to amicably disagree on what the future holds, and that’s ok. I still use Topaz Studio on my own laptop with Intel Iris Pro 6100 Graphics (2015 MacBook Pro, low end i5 CPU, macOS 10.13/Windows 10 Bootcamp setup), and it works quite well for me. For what it’s worth, the Iris 6100 exceeds our recommendation of the HD Graphics 530 (mobile)/540(desktop) GPU, listed for Intel, and my experience has been great, apart from the issues that everyone faces regardless of hardware, like bugs or crashes that we cause.

The thing is, your laptop/desktop won’t work forever. You will eventually be forced to upgrade your hardware, if not by your desire to use our products at a higher rate of speed, then by simple entropy.

I decided to take an “average user” tour of buying a laptop. Here’s what I did:

  1. Went to bestbuy.com
  2. Selected the Laptops section
  3. In the price sorting options, I went for the category with the most models, presumably where the “average” consumer ends up. This was the $250-500 price category.
  4. I selected the first laptop in the list, which was the Dell Inspiron I3566-3636BLK-PUS, and was priced at $329.99. I’d say this is well within the price range of an “average” consumer, which I’m going to assume doesn’t want to spend more than $400-500 on a machine. Here’s the link, for your review: https://www.bestbuy.com/site/dell-inspiron-15-6-touch-screen-laptop-intel-core-i3-8gb-memory-1tb-hard-drive-black/5835852.p?skuId=5835852

Now that we have a potential machine to buy, being an average consumer, let’s see what $350 will get us:

  • CPU: Intel Core i3 7100U (7th gen) @2.4 GHz
  • RAM: 8GB DDR4-2133 MHz
  • Storage: 1TB HDD
  • Graphics: Intel HD Graphics 620

Alright, the GPU is the HD Graphics 620. Here’s how the HD 620 stacks up against the HD 530:

The HD 530 is 8% faster - so it’s basically even. This is the performance level that our Recommended level sets, to provide realistic expectations. It looks like the “average consumer” can and should absolutely be able to reach decent processing speeds, if their computer died today, and they had to get another one without dropping $1000 for a MacBook Pro that has the same specs as mine.

Your argument that Recommended hardware levels are out of reach for the average user is eroding, the more I look into it. I am actually quite impressed that I can get that kind of hardware under $400. The first laptop I ever purchased for myself was right at $380, and was the Samsung NP305V5A-A0CUS, and netted me these specs back in 2012, 5 years ago:

  • CPU: AMD A6-3410MX (4-core) @2.3GHz
  • RAM: 6GB DDR3 1600MHz
  • Storage: 640GB HDD
  • Graphics: AMD Radeon HD 6520G Graphics (no dedicated VRAM, unsupported)

So, 5 years ago, you would have been correct. This price point could have easily yielded a machine I could not use with Topaz Studio. Today, that isn’t true.

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30

JoeFrederic,
I have read this discussion with great interest. I was also looking for others’ experience with Studio as opposed to the standalone plug-ins. I tried Studio from Photoshop and don’t have a problem with the concept, but opening it takes forever compared to the plug-ins. So, I went back to the plug-ins. Also Studio doesn’t have DeNoise. I emailed to ask when it will be added. I received no answer. All this being said, I find your attitude and responses to these users highly offensive. Even Adobe isn’t this rude. Lightroom has gone out of its way to accommodate the “average” user. I would suggest to anyone reading this to download the Nik collection that DxO just bought and will be developing. Download it now (if you still can) and you’ll get a break on future upgrades of their plug-ins. I am extremely disappointed with Topaz’s attitude and condescension. Maybe you want to give us “average” folk coupons for hardware upgrades. A reminder–average means majority and you’re going to lose that with this attitude and corporate philosophy. Good luck–you’ve got lots of competition. Watch out for DxO–people love those Nik plug-ins.

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31

Is there something you need help with? Also, DeNoise will be added in 2018, but we can’t mention release dates, as that is not possible.

From here, it just looks like you’re trying to turn people away from our products, which is unfortunate. If you need assistance, I’d be more than happy to provide it.

32

I don’t need your help. At the time I sent my email all I asked for was the status of DeNoise. In regard to turning people away from your product, after reading many discussions on this forum, I think you’re doing a pretty good job of that yourselves.

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33

Alright, have a nice day!

34

A $400.00 Laptop it will not do for graphics. You need close to $1000.00 for a laptop for graphics.
Unless you want to process pictures and wait for a 30 sec+ per any changes to them…

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35

Unless someone is looking for a quick fix for a smart phone image, I’d have to agree with you. I don’t think anyone who dabbles seriously into computer graphics would disagree. My rule of thumb has always been to get the best and most powerful computer I can afford…and if I can’t afford what I think I’ll need, I’ll wait to upgrade until I can. Fortunately, I haven’t been in the position where I’ve lost the use of one completely…there has always been an earlier one to fall back on in case of repair or replacement. Because they always have good specs, even an old one usually performs better than a new entry level one would.

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36

What I fail to undeerstand is why the original plug ins which have been purchased are being removed from the list which exists on Topaz Labs in everyone’s Account so that when a new computeer is purchased the choice of using these plug-ins in Photoshop has been removed. Currently my list does not contain InFocus, Detail, and DeJpeg. I have had to purchase a new computer and even though I find Studio unusable for all the resons stated above, I can no longr download those three plug-ins even tho I purchased them. OK if they had been given to me free but removing my right to have them is, I think, a step too far. It is your company and you can do what you wish for the future but stopping me from having access to the original plug-ins is theft. They still work within Photoshop as they were working when the old computer became a problem. I can understand that all the plug-ins will not be ‘repaired’ as and when the current carrier becomes unusable for them but that is not yet the case.

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37

You can access the plug-in installers by clicking on the “Legacy Installers” link on the legacy products download page:

LegacyInstallers.jpg1188×648 272 KB

Here is a partial list after clinking on that link:

PreviousVersions.jpg1123×877 311 KB

Hope that helps.

38

The downloads page contains InFocus and DeJpeg the Detail installer is listed on the page Jenn posted above.

39

Most of the time, the license is just misplaced, thanks to a forgotten email address or inaccessible account. We don’t steal from anyone =]

I looked back on your account, and found you used a different email address than the one you’re logging into this forum with. So, it would appear that my guess was correct, in that you simply misplaced your license keys. I’ve answered your support request, as well (#136428), informing you of the email address you used. I’ve also moved the licenses to the address you’re currently using. Try not to lose it again ;-]

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40

In the computer world things are always advancing. It is just the nature of the beast. I appreciate Topaz and all they do for the photography community. I had issues with my Mac Pro I purchased 7 years ago. It started showing issues when I purchased the Impressions Plugin, which I really enjoy but it was almost to slow for me to really get inspired by using it. It took forever to render the changes I was making. I finally bought a new graphics card, a solid state Hard Drive and upgraded my RAM to 64 GB and also I updated my processor from a 4 core to a six core at a faster processing speed. It cost around $2000 to make all of these upgrades but it has brought life back to my Mac Pro. I could be mad at Apple but again things are always changing in the computer world. On a side note Topaz really upped the speed of Impression when they moved it into Studio. I just wanted to throw in my two cents. Any time I have issues with plugins from Studio Topaz is always quick to remedy the problems. Thanks Joe, Rose and Topaz team. You guys Rock.