Wow, I am finally able to make a post! Wow! Maybe finally after days I can get some support! Wow!
Jesus.
My adjust AI crashes on two computers, one meets minimal, the other meets optimal settings. Then I tried another picture, same results. It just crashes, closes unexpectedly. Then I realize it is only large, very large pixel pics, no small or normal size ones. Is there a limit to pixel size? if so does that not contradict everything topaz is about?
Still having nonstop crashes.
Don may be able to help but it is 1:30AM for him so give it a day. Second you should post your graphics info (Adjust AI > Help> Graphics info. Copy and paste here. Also turn on logging also under the help menu. Finally, give the size of the picture you are using in pixels.
You two are the only ones in this forum? You thus so far have been the only respondee out of dozens of communications. Somethings not right.
Two computers are crashing
Blockquote
Card name: NVIDIA GeForce GTX 745
Manufacturer: NVIDIA
Chip type: GeForce GTX 745
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1382&SUBSYS_106510DE&REV_A2
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12150 MB
Dedicated Memory: 4053 MB
Shared Memory: 8097 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.625000,0.339844), Green(0.280273,0.594727), Blue(0.155273,0.070312), White Point(0.283203,0.297852)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: SONY AVAMP
Monitor Id: SNYFB01
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_462657f76ab86475\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_462657f76ab86475\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_462657f76ab86475\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_462657f76ab86475\nvldumdx.dll
Driver File Version: 26.21.0014.4112 (English)
Driver Version: 26.21.14.4112
DDI Version: 12
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 10/23/2019 8:00:00 PM, 961768 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-50C2-11CF-7E63-6B3018C2D735}
Vendor ID: 0x10DE
Device ID: 0x1382
SubSys ID: 0x106510DE
Revision ID: 0x00A2
Driver Strong Name: oem13.inf:0f066de3eb4857cf:Section012:26.21.14.4112:pci\ven_10de&dev_1382&subsys_106510de
Rank Of Driver: 00D10001
Video Accel:
DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeMPEG2_VLD {6F3EC719-3735-42CC-8063-65CC3CB36616} DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD {32FCFE3F-DE46-4A49-861B-AC71110649D5} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {9947EC6F-689B-11DC-A320-0019DBBC4184} {33FCFE41-DE46-4A49-861B-AC71110649D5} {6AFFD11E-1D96-42B1-A215-93A31F09A53D} {914C84A3-4078-4FA9-984C-E2F262CB5C9C}
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
Blockquote
Card name: Microsoft Remote Display Adapter
Manufacturer: Microsoft
Chip type: Unknown
DAC type: Unknown
Device Type: Display-Only Device
Device Key: Enum\SWD\REMOTEDISPLAYENUM
Device Status: 0180600A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_REMOVABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16310 MB
Dedicated Memory: 8171 MB
Shared Memory: 8138 MB
Current Mode: 1920 x 1080 (32 bit) (32Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.000000,0.000000), Green(0.000000,0.000000), Blue(0.000000,0.000000), White Point(0.000000,0.000000)
Display Luminance: Min Luminance = 0.000000, Max Luminance = 0.000000, MaxFullFrameLuminance = 0.000000
Monitor Name: Generic Non-PnP Monitor
Monitor Model: unknown
Monitor Id:
Native Mode: unknown
Output Type: Unknown
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: c:\windows\system32\drivers\umdf\rdpidd.dll,c:\windows\system32\drivers\wudfrd.sys
Driver File Version: 10.00.19041.0001 (English)
Driver Version: 10.0.19041.1
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: DISABLE_HWSCH
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 6/20/2006 8:00:00 PM, 215552 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-111A-B40D7CC2D735}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0x17011028
Revision ID: 0x00C7
Driver Strong Name: rdpidd.inf:c14ce88470d6efe0:RdpIdd_Install.NT:10.0.19041.1:RdpIdd_IndirectDisplay
Rank Of Driver: 00FF0000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1} DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {103473E4-10EA-11DF-9A92-2BA055D89593} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} {603A4756-A864-4F91-BB62-2C935B7A1391}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Not Available
D3D Status: Enabled
AGP Status: Not Available
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
Card name: AMD Radeon (TM) RX 580
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_17011028&REV_C7
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: Unknown
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\amdxc64.dll
Driver File Version: 26.20.15029.27017 (English)
Driver Version: 26.20.15029.27017
DDI Version: unknown
Feature Levels: Unknown
Driver Model: WDDM 2.6
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 5/14/2020 8:00:00 PM, 1945104 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0x17011028
Revision ID: 0x00C7
Driver Strong Name: oem25.inf:cb0ae414afab5bc5:ati2mtag_Polaris10:26.20.15029.27017:PCI\VEN_1002&DEV_67DF&SUBSYS_17011028&REV_C7
Rank Of Driver: 00CF0000
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Not Available
AGP Status: Enabled
MPO MaxPlanes: Unknown
MPO Caps: Unknown
MPO Stretch: Unknown
MPO Media Hints: Unknown
MPO Formats: Unknown
PanelFitter Caps: Unknown
PanelFitter Stretch: Unknown
Extension Drivers:
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\amdkmdae.inf_amd64_d00f70e4b774c278\amdkmdae.inf
Driver Version: 26.20.13002.133
Driver Date: 08/27/2019
Driver Provider: Advanced Micro Devices, Inc.
Catalog Attributes: Universal:N/A Declarative:True
the pictures in question are 5k, 6k and 8k pics
While many people here are happy to help if they can, this is a user to user forum - not technical support. For that you need to raise a support ticket on the main Topaz site.
You haven’t provided the information that was actually asked for - in Adjust AI please go to Help>Graphics Info and paste the results here.
I raised 3 since thursday. So you are telling me it is okay I spent hundreds of dollars on a product that non stop crashes for no good reason and I am to just sit back and wait god knows how long? Been customer of this company for 3 days and I already see how they need to improve.
Application & Version: Topaz Adjust AI Version 1.0.5
Operating System: Windows 10 (10.0)
Graphics Hardware: GeForce GTX 745/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 441.12
CPU RAM: 16195 MB
Video RAM: 4096 MB Total, 3279 MB In Use
Preview Limit: 5857 Pixels
Application & Version: Topaz Adjust AI Version 1.0.5
Operating System: Windows 10 (10.0)
Graphics Hardware: AMD Radeon (TM) RX 580
OpenGL Driver: 3.3.13587 Core Profile Forward-Compatible Context 20.4.2 26.20.15029.27017
CPU RAM: 16277 MB
Video RAM: 8192 MB Total, 4096 MB In Use
Preview Limit: 7146 Pixels
Mask, adjust and studio crashes nonstop on two computers, one meets minimal, one meets optimal. a 5000 pixel wide by 2500 pixels tall picture can not be opened at all on adjust AI, mask or studio says unsupported.
Mask and studio while editing, on both machines at any given random moment just crashes.
In the last 96 hours I have gotten dozens upon dozens of crashes upon dozens and actually was able to make 3 edits.
Firstly it may be you have something running on your computers causing a problem as your saying 2 distinctly different computers have the same issue.
It would help if you can post a event viewer description of the crashes.
Your NVIDIA driver is out of date and you can download the lastest from the NVIDIA website. Also you will need to check your AMD drivers from their website.
Sounds like they is an issue with that image, post it on a sharing site like DropBox and I will check it for you.
Lastly this is a user to user forum as mentioned previously. As well when you post an issue at the main website you should get confirmation it was received immediately and then a reply to your issue within 24 hours depending on their workload. There is no support on weekends or public holidays.
fwiw, my AMD Radeon system (8GB Ram; 4GB Vram) had no trouble opening (or manipulating) the image from your drop site in either Adjust-AI or TS2.
Thank you for this.
May you view my video that I put on to my onerive please?
With severe crashing like this there is really only one option for trouble-shooting: an app crash-dump submitted to the devs (tech support). Watching what you do that causes the crash won’t tell us anything about what is going wrong in the code.
~ Turn on the (oddly named) File Logging aka trace-logging (see attached)
~ Then reproduce the crash
~ upload the trace files to your support ticket (*)
(*) I don’t recall the crash-dump dir location off the top of my head, but your support person will be able to tell you if someone here doesn’t sooner.
Dump Summary
------------
Dump File: Topaz Adjust AI.exe.10416.dmp : C:\Users\ihate\AppData\Local\CrashDumps\Topaz Adjust AI.exe.10416.dmp
Last Write Time: 7/12/2020 9:00:34 PM
Process Name: Topaz Adjust AI.exe : C:\Program Files\Topaz Labs\Topaz Adjust AI\Topaz Adjust AI.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present
System Information
------------------
OS Version: 10.0.19041
CLR Version(s):
Modules
-------
Module Name Module Path Module Version
----------- ----------- --------------
Topaz Adjust AI.exe C:\Program Files\Topaz Labs\Topaz Adjust AI\Topaz Adjust AI.exe 0.0.0.0
ntdll.dll C:\Windows\System32\ntdll.dll 10.0.19041.207
kernel32.dll C:\Windows\System32\kernel32.dll 10.0.19041.292
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 10.0.19041.292
advapi32.dll C:\Windows\System32\advapi32.dll 10.0.19041.1
msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.19041.1
sechost.dll C:\Windows\System32\sechost.dll 10.0.19041.1
rpcrt4.dll C:\Windows\System32\rpcrt4.dll 10.0.19041.1
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drprov.dll C:\Windows\System32\drprov.dll 10.0.19041.1
coml2.dll C:\Windows\System32\coml2.dll 10.0.19041.1
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Say what
That menu-link does not appear available for Adjust-AI (I think that came later down the line). Perhaps all the apps write to the same dir? If so, it can be inferred, but it looks like the OP found the files.
Segmentation fault aka memory access violation, typically caused by un-trapped memory allocation that was not honored by the OS memory mgmt sub-system (deep in the rabbit hole); when the app doesn’t respond accordingly equals Crash. Could be a hundred reasons why, but no one here has the tools (ie the code) to analyse your trace (so posting it here is futile). Suggestion: back to the support ticket aka there is no easy fix for this. It’s possible a configuration tunable is limiting your memory pools somehow, but I wouldn’t waste time chasing your tail until support weighs in via your ticket #.
Thanks but that site strips the metadata so I cannot see what type of image it actually is.
The only type of image that i have seen causing problems is what is called a Motion_Panorama_MP4_000 from Samsung but is saved as a JPEG and OpenImageIO, used by Topaz Labs, does not recognise that type of image.
Is it a panorama from a Samsung smartphone?
Yes it is.
If that was the case then user above would not been able to post those screenshots
