I've updated your ticket Kym. Sorry for the delays. We're a small team of just 10 people, with 2 in support, and we're going as quickly as we can. The "in Studio" updates have created a huge response, with many questions (most customers have more than one, who'd have thought?!), and many clarifications needed. This means we're a bit slower than usual. We've received a TON of requests, and we'll only keep getting them. It does, however, look like the update process failed for you. We're investigating why it's happening for some people, but we've had nearly 100k updates without issue. For all the complaints we see, there are 1000x more cases where things went perfectly smoothly.
If anyone else has problems with the updates, please submit a ticket and allow us time to get back to you. Yes, it can take a while. We're not going to ignore anyone, and everyone will get their FREE update. We're going as quickly as possible.