I just purchased Glow II and find it fascinating. However, when I take an image from Light Room (subscription based) to Glow II, do the processing, then click on the bottom right OK icon, the image goes back to LR, but all I have is a black screen.
But if I take an image right into Glow II and not from LR, the bottom icon is a “Save As” function. I’ve obviously got a setting or two wrong.
How do I successfully take an image I’ve processed in LR, send to GlowII, then send it back to LR as a newly processed image?
Thanks for the quick reply! This is Glow II. I have a brand new Win10 64
bit machine. 7th Gen I5 processor, 12 gigs of RAM. Intell HD Graphics
630. I downloaded GlowII a couple of days ago from the Topaz webpage.
Next question is how big is the image you are trying to process, in pixels not MB, and have you tried a smaller image or do all images return with a black result?
Note that the HD 630 is just acceptable … do you have a second GPU on the system?
No second GPU. I’ve not had this problem with the other Topaz modules I
use. The problem only happens when transferring from LR. If I load the
image directly into Glow, there’s not a problem. I’ll check with HP to see
if there is a driver update sometime today.
Glow has different technical requirements to other Topaz plugins, specifically GPU & Open GL as detailed in the link above, if you can do the following to see if it is a size or resources issue:
Select the image in LR to send to Glow,
Send the image to Glow,
Exit without applying or saving any effect,
Right-click on the generated image in LR and select ‘Show in Explorer’,
Take a copy of that image and place it elsewhere.
Then edit that image usine the Glow Stand-alone and save as using the same settings as you exported the image … e.g. JPG, TIFF using maximum quality and see if you have the same issue. If it still saves as black try resizing to see if that makes a difference, or try exiting from LR and see if that makes a difference.
