Thanks for the reply Barbara. I don't know what you mean by making sure the image coming from PS is flat. I load a psd version of the image into PS. Then I duplicate it to make a layer. Then I open Impression in Studio. Several times today I tried just using a preset without any additional adjustments, then hitting apply. The same thing happens every time as I've described.
It's frustrating. I like the product and would like to make use of it. I've spent several hours on each of these past two days dealing with this. I'm not a techno wizard but neither am I a doofus. I've been using PS for 10 years and I have at least a half dozen plugins that all work just fine, including 2 from Topaz.
They make really interesting products but this can't be good for their reputation. As far as I'm concerned, the right thing to do would be for someone to get on the phone with me and talk me through the possibilities.
In other words, I think the people at Topaz need to be more responsive. When you go to the page where you submit a Help ticket, they say right there that they're overwhelmed and may not reply quickly. Does that not imply they're understaffed and not doing a good job of customer care? It might also imply that they're rushing some of these new products, updates, and ways of doing things to market without thorough enough testing.
If that happens often enough the feedback is going to start showing up online.