As the message stated, we'll be looking at every single request that is sent to us. Sorry you're disappointed, we're working as quickly as we possibly can, and are falling short for some people. We understand the frustration, and will be working as quickly as we can to get to your request. I'll look for your ticket now. Also, your other request was merged into a single ticket. We have to do this to keep the volume down and make it possible for our small team to handle large numbers of request. Please try to refrain from submitting multiple tickets. It does not get our attention "better", it unfortunately just slows us down.