How is "paid-for" support going to work for AI products?

So, earlier this year, Topaz announced that it will start charging us for support & updates for Gigapixel AI, DeNoise AI, Sharpen AI, and Mask AI after August 31, 2020, or on the anniversary of the product purchase, if purchased after August 31, 2019. I believe the rates announced were $50 annually for one product, or $100 for 2 or more products.

Not exactly happy about that decision, but having spent a career in the software business, I fully understand the reason for Topaz doing this. It is what it is.

But I do have a question … where can I find out more information on how Topaz will implement this pay-for-support model?

Maybe I missed something … an email, a blog post, or a Facebook post. If such an explanation is available somewhere, I’d appreciate being pointed in that direction.

If, however, it has not been published yet, I’d appreciate if Topaz tells us how it is going to work, what our options are, any rules or guidelines, etc. so we can make some decisions.

Since for me, support for 3 of the 4 AI products so affected expires on August 31 (and I am sure I am not the only customer so impacted), I think we’d all appreciate being informed sooner rather than later.

Thanks.

A post was merged into an existing topic: Ongoing product value and paid upgrades