Great! I'll go ahead and close your ticket, Donald
For anyone else that's running into this problem, we are asking you to please submit a request, so we can handle each case. We are investigating these problems, and want to get rid of them for good. The best way to do that is by using the tool we provide you, which asks you to provide the database file that you're removing. This way, we can figure out why your specific situation occurred. We've already corrected many causes of failure to sync, failure to login, and failure to update presets. We are going to keep going until we've caught and handled as many errors in this process as possible. The goal is to have a hassle-free sync system. Unfortunately, that takes some refinement to get working just right.
Edit: I see you marked the ticket as solved when you replied. Thank you!