Sounds like you're signed in with a different email address than the one you submitted your ticket with. This is a pretty common mixup, and you can't see the page because you're not authorized to. For example, if you are logged in as email@example.com, then you submit a ticket with firstname.lastname@example.org, you won't be able to see the ticket name2 created, because name1 doesn't have access.
- Head to the Topaz Studio Help Center (http://help.topazlabs.com/hc)
- If you're already logged in, select the Sign Out option from the User Profile dropdown menu
- Then, select the My Requests button, and login with the email you used to submit your request.