WARNING Update with care - NVIDIA Drivers to version 419.17/419.35

themessl · March 5, 2019, 12:14pm

Hi AiDon,

now i make it with 418.81 an get the same crash. Thank you for your help.

AiDon · March 5, 2019, 12:19pm

If you install 418.81 you must do a clean install to revert.

themessl · March 5, 2019, 1:14pm

I make a deinst. from Studio over Revo-de/installer, it make all Registriys from Studio clean. After i install the Nvidia 418.81 make a newstart and inst. Studio.

The new Topaz.Studio.dmp is uploaded.

We have three PCs here, so fortunately there are two on which Topaz Studio, Sharpen AI and AI Gigapixel works perfectly.

AiDon · March 5, 2019, 9:11pm

You only need to use the NVIDIA installer, it has a clean install option. You say that Studio is getting a crash, go to the Event Manager and post the crash details here please.

PaulM · March 5, 2019, 11:44pm

Just for information I’m now installing 419.35. I will report back on problems.

AiDon · March 6, 2019, 2:11am

v419.35 is still crashing in the same way for all Topaz apps so again had to revert to v418.81. The only difference with the GPU between yours and mine is I have 4GB and you have 2GB.

Maybe @russelltarpley can have the guys look into this is it isn’t something that I have come across previously as Topaz Products are usually well behaved. All other imaging apps I have don’t seem to be affected.

The only other thing that I can think of is that it is HW or BIOS related as my hardware is simply a HP Pavilion cb0xx:

Intel(R) Core™ i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz /16GB RAM
Windows 10 Home 64BIT v1809 (B 17763.316)

PaulM · March 6, 2019, 2:13am

Sorry, but got sidetracked. All is still working OK on my Windows 10 Home 64 bit machine.

russelltarpley · March 6, 2019, 2:17am

@JoeFedric-TL Need to get this one on the board and see if we figure out what about these drivers are tripping us up.

themessl · March 6, 2019, 10:54am

Today the Nvidia drivers were cleanly uninstalled with the DDU tool. Then the 418.81 was installed after the restart. Then Studio was installed again. Same problem as always.
Protokollname: Application
Quelle: Application Hang
Datum: 06.03.2019 10:52:25
Ereignis-ID: 1002
Aufgabenkategorie:(101)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: xxxxxxxx
Beschreibung:
Programm Topaz Studio.exe, Version 0.0.0.0 kann nicht mehr unter Windows ausgeführt werden und wurde beendet. Überprüfen Sie den Problemverlauf in der Systemsteuerung “Sicherheit und Wartung”, um nach weiteren Informationen zum Problem zu suchen.
Prozess-ID: 33e4
Startzeit: 01d4d40222866529
Beendigungszeit: 5
Anwendungspfad: E:\TopazLabs\Studio\Topaz Studio.exe
Berichts-ID: a34114e5-349d-4a0a-9a99-f14583809623
Vollständiger Name des fehlerhaften Pakets:
Auf das fehlerhafte Paket bezogene Anwendungs-ID:

Ereignis-XML:

1002
2
101
0x80000000000000

31740
Application
Reisofficebild

Topaz Studio.exe
0.0.0.0
33e4
01d4d40222866529
5
E:\TopazLabs\Studio\Topaz Studio.exe
a34114e5-349d-4a0a-9a99-f14583809623

55006E006B006E006F0077006E0000000000

And here the ReportArchiv:

Version=1
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ReportType=3
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UI[3]=Topaz Studio.exe reagiert nicht
UI[4]=Wenn Sie das Programm schließen, gehen möglicherweise Informationen verloren.
UI[5]=Programm schließen
UI[6]=Programm schließen
UI[7]=Programm schließen
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AiDon · March 6, 2019, 11:01am

In this thread I said don’t use any utilities they NEVER uninstall cleanly, do a clean install with NVIDIA by selecting either NVIDIA Graphics and GeForce Experience or NVIDIA Graphics Driver, then press Agree & Continue, Custom and then NEXT and click Perform a Clean Installation.

Does the job with no issues and Topaz products work fine if v 418.81 is installed and no need to reinstall.

themessl · March 6, 2019, 12:16pm

Hi AiDon,

now i have made a fresh nvidia installation with the complete re-setting of nvidia.
Unfortunately the crash still doesn’t go away.

Think sometime the PC will be reinstalled with a clean Win10Pro.

Unfortunately Studio 1.14.2 seems to have made a big mistake deep in my system.

Greetings from Vienna Austria

Torcello · March 6, 2019, 1:55pm

419.17 worked well for me (Ryzen X2700, GeForce 7 2070, 64Gb mem), and I have just upgraded to 419.35 which is OK as well.

PhotoPop · March 6, 2019, 11:43pm

@JoeFedric-TL I was using v1.13 with Nvidia driver 419.35 and Topaz Studio worked great as always. Updated studio to v1.14.2 and the software would just shut down when I was trying to make any adjustment. Even when trying to save a photo that had no adjustments the software would close. Noticed the update to v1.14.3, updated, and the problems remain the same. What I thought was really odd, under the “help” tab when you click the “graphics information” then close the pop up box, the software closes. I’ve sent 4 crash dumps through dropbox and I hope you get the problem solved soon. Topaz Studio is my primary software and I’ve been ground to a halt in photo processing.

AiDon · March 6, 2019, 11:55pm

Your best to roll back to 418.81 in the meantime as that works ok. You will need to do a clean install.

It is unknown what the issue with the 2 lastest versions as they were game specific updates.

Ricci · March 7, 2019, 12:46am

Now that I am a member of the Nvidia club how do if find out my driver version. When I checked System Information showing version 23.21.13.8813.

PhotoPop · March 7, 2019, 12:49am

Did all that before I came here, the problems still exist. It has to be with Topaz. Topaz version 1.13 worked fine with the Nvidia 419.35 driver, perfect. The problems started after I updated Topaz to version 1.14.2 and continued with the Topaz version 1.14.3. If I could go back to the 1.13 version of Topaz Studio, that version worked

AiDon · March 7, 2019, 1:01am

That’s 388.13 last 5 digits. Or Help-> Graphics information from Topaz products.

themessl · March 7, 2019, 11:35am

Hi everybody, this is the bad thing about installations from the cloud. It is not possible to go back to the old version. Maybe Topaz is able to offer an old full version for download. That would be the simplest solution and maybe it will work again from version 1.15 on. It is to be hoped that Topaz learns from such errors and begins to offer full versions, which are not installed from the cloud, to the user.

AiDon · March 7, 2019, 11:42am

It isn’t anything to do with Topaz, it’s a problem with the NVIDA drivers and if you roll back to 418.81 it won’t be a problem.

Topaz are investigating to see if they can do anything to alleviate the issue.

And what makes you think it is something to do with the cloud?

PaulM · March 7, 2019, 12:26pm

Topaz always make the previous version available,

**WARNING** Update with care - NVIDIA Drivers to version 419.17/419.35

WARNING Update with care - NVIDIA Drivers to version 419.17/419.35